Last updated: [DATE]. This Privacy Policy explains how [COMPANY_LEGAL_NAME] ("we", "us", "our") collects, uses, and protects your personal data when you use this website and our repair, calibration, and sales services, in accordance with the EU General Data Protection Regulation (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
1. Who we are (data controller)
The controller responsible for your personal data is:
- [COMPANY_LEGAL_NAME]
- Registered address: [COMPANY_ADDRESS]
- Enterprise number (BCE/KBO): [COMPANY_BCE]
- VAT: [COMPANY_VAT]
- Email: [COMPANY_EMAIL]
- Phone: [COMPANY_PHONE]
For any question about this policy or your data, contact us using the details above.
2. What data we collect
Depending on how you interact with us, we may process the following categories of personal data:
- Identity and contact data: name, company name, email address, telephone number, billing and delivery address, VAT number.
- Account data: login credentials (stored in hashed form), account preferences, order and case history.
- Order and payment data: products purchased, order amounts, invoices, payment method and transaction references. We do not store full card numbers; card payments are processed by our payment providers.
- Repair and RFQ data: device details, serial numbers, fault descriptions, site addresses, attachments and messages you submit through our repair, on-site, and quotation forms.
- Technical data: IP address, browser type, device information, and pages visited, collected through server logs and — subject to your consent — analytics cookies.
- Communications: messages you send us via forms, email, or the case portal.
3. How and why we use your data (purposes and legal bases)
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Processing orders, repairs, quotations and delivering our services | Performance of a contract (Art. 6(1)(b)) |
| Managing your account and case portal access | Performance of a contract (Art. 6(1)(b)) |
| Invoicing, accounting and tax obligations | Legal obligation (Art. 6(1)(c)) |
| Responding to enquiries and support requests | Legitimate interest / pre-contractual steps (Art. 6(1)(f)/(b)) |
| Sending service-related notifications (status updates, messages) | Performance of a contract (Art. 6(1)(b)) |
| Marketing communications (where applicable) | Consent (Art. 6(1)(a)) — withdrawable at any time |
| Website analytics and audience measurement | Consent (Art. 6(1)(a)) via the cookie banner |
| Security, fraud prevention and network integrity | Legitimate interest (Art. 6(1)(f)) |
4. Who we share your data with
We share personal data only where necessary and with appropriate safeguards, including:
- Payment providers (e.g. Stripe, Mollie) to process payments;
- Shipping and logistics partners to deliver goods or collect units for repair;
- IT and hosting providers operating our infrastructure;
- Professional advisers (accountants, auditors, lawyers) where required;
- Public authorities where we are legally obliged to do so.
We never sell your personal data.
5. International transfers
Your data is primarily processed within the European Economic Area (EEA). Where a provider processes data outside the EEA, we ensure an adequate level of protection through appropriate safeguards such as the European Commission's Standard Contractual Clauses.
6. How long we keep your data
- Order, invoice and accounting records: retained for the legal retention period applicable in Belgium (currently 7 years for accounting records).
- Repair and RFQ case records: retained for the duration of the case and for a reasonable period afterwards to honour warranties and support.
- Account data: retained while your account is active and for a limited period after closure.
- Marketing consent: until you withdraw consent or object.
7. Your rights
Under the GDPR you have the right to: access your data; request rectification of inaccurate data; request erasure ("right to be forgotten"); restrict or object to processing; data portability; and to withdraw consent at any time without affecting the lawfulness of prior processing. You can exercise these rights via our data request form or by contacting us at [COMPANY_EMAIL].
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), Rue de la Presse 35, 1000 Brussels — www.dataprotectionauthority.be.
8. Security
We apply appropriate technical and organisational measures to protect your data, including encryption in transit, hashed credentials, access controls, uploaded-file scanning, and signed access links for sensitive documents.
9. Cookies
We use cookies as described in our Cookie Policy. Non-essential cookies (such as analytics) are set only with your consent, which you can change at any time through the "Cookie settings" link in the footer.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The current version is always available on this page with its last-updated date.